Cancellation and Return Policy

Before a Trade Agreement Is Signed

You may withdraw from any trade discussion at any stage before a formal trade agreement is signed without penalty. No commitment or fee applies until a trade agreement is formally documented by all parties.

After a Trade Agreement Is Signed

Once a trade agreement is signed, cancellation terms are governed by that specific agreement. As a general framework:

• Cancellation before production begins — lowest penalty, may be accommodated without financial consequence depending on agreement terms
• Cancellation after production begins but before shipment — costs related to work completed and materials procured will apply
• Cancellation after shipment is initiated — significant financial consequence as export and customs processes are already in progress
• Cancellation after customs clearance in the destination country — treated as a return request under Section 2

Our team is always available to work with all parties when a cancellation becomes necessary. We take a collaborative approach to finding the most practical resolution.

Force Majeure

Where a cancellation is caused by circumstances beyond the reasonable control of either party, including natural disasters, government actions, port closures or international sanctions, we will work with all parties to find the most equitable resolution possible.

General Approach

Returns in international B2B trade are complex and costly. Our approach is always to resolve disputes through negotiation first. Preferred remedies in order are:

1. Price adjustment reflecting any variance from the agreed specification
2. Partial replacement in a subsequent shipment
3. Credit against future orders
4. Return of goods where no other remedy is practical

Quality and Specification Disputes

If goods do not conform to the agreed specification the buyer must notify Global Source Expo Ltd. in writing within 14 calendar days of the goods arriving at the destination port or delivery address. Notification must include:

• A written description of the non-conformity or defect
• Photographic or video evidence
• The quantity or proportion of goods affected
• The trade agreement reference number

Our team will engage promptly with both parties to assess the situation and work toward a fair resolution.

Return Process

Where a return is agreed our team will coordinate all return logistics including documentation, freight, customs clearance and confirmation of receipt. Return costs will be allocated based on the circumstances and the terms of the individual trade agreement.

Goods That Cannot Be Returned

• Perishable goods including fresh produce, seafood and any goods with limited shelf life that have deteriorated
• Goods manufactured or customized specifically to the buyer's requirements
• Goods where return is prohibited under the origin country's import regulations
• Goods where original packaging or export certification has been compromised

Sampling

We strongly encourage all buyers to request samples before committing to a full commercial order. Our team coordinates sample shipments as part of the pre-agreement process and approved samples form the quality acceptance baseline for the transaction. Sampling costs are determined through mutual negotiation between the buyer and the Global Partner prior to dispatch.

Where a dispute cannot be resolved through direct negotiation the mechanism specified in the individual trade agreement will apply. In the absence of a specific mechanism, disputes will be subject to the international laws and the parties agree to seek resolution through mediation before initiating any formal legal proceedings.

For any questions about this policy, to notify us of a quality dispute or to discuss a cancellation or return please contact us through our website at www.globalsourceexpoltd.com. All formal notifications should be made in writing. We will acknowledge all notifications within two working days.